Forum: XTM Cloud support
Topic:"Connection problem" menu pops up again and again and again...
Poster: XTM Intl
Post title: connection problem
Dear Lida,
Thank you for your post. We are sorry that you were having connection problems. We have analyzed the Winmtr logs and found that you were losing packets at your Internet Service Provider (ISP). This can happen occasionally if there is an issue at your ISP end. Usually it is temporary and the best solution normally is to reset your connection and your router.
Please do not hesitate to get back to us if you want further details.
Aleksandra Mak
XTM Support
Topic:"Connection problem" menu pops up again and again and again...
Poster: XTM Intl
Post title: connection problem
Dear Lida,
Thank you for your post. We are sorry that you were having connection problems. We have analyzed the Winmtr logs and found that you were losing packets at your Internet Service Provider (ISP). This can happen occasionally if there is an issue at your ISP end. Usually it is temporary and the best solution normally is to reset your connection and your router.
Please do not hesitate to get back to us if you want further details.
Aleksandra Mak
XTM Support
