Forum: XTM Cloud support
Topic: What is your opinion on XTM Cloud CAT tool?
Poster: XTM Intl
Post title: Not enjoyable
Mr Vesseur,
As XTM developers we were very sad to hear your critical opinion of our product. We assure you that we develop XTM in close cooperation with a number of translators and are always responsive to their insights and requests.
If you think that the XTM solution lags behind its (undeniably, very respectable) competitor, we would highly appreciate more descriptive feedback. If you can spare a moment, please describe the features you miss and the obstacles you encounter when working with XTM, and pass them over our support team.
We would also like to emphasize that on our website you can find a wealth of user-friendly manuals and instructions on how to navigate through the interface. We also have a team of support ready to answer any questions and help you resolve any issues you may encounter when working with XTM TMS.
Thank you for your concern.
XTM International
[quote]Marinus Vesseur wrote:
This is the kind of tool that makes you wonder: have any of their programmers actually sat next to a translator to see how they work, what problems they encounter? This is unbelievably bad. I am in the middle of a large project on their SAAS and I am shocked at how far behind they are. If you have ever worked with MemoQ, switching to XTM Cloud is like going back in time about 20 years. Had I know, I would have refused the job.
Not for me. [/quote]
Topic: What is your opinion on XTM Cloud CAT tool?
Poster: XTM Intl
Post title: Not enjoyable
Mr Vesseur,
As XTM developers we were very sad to hear your critical opinion of our product. We assure you that we develop XTM in close cooperation with a number of translators and are always responsive to their insights and requests.
If you think that the XTM solution lags behind its (undeniably, very respectable) competitor, we would highly appreciate more descriptive feedback. If you can spare a moment, please describe the features you miss and the obstacles you encounter when working with XTM, and pass them over our support team.
We would also like to emphasize that on our website you can find a wealth of user-friendly manuals and instructions on how to navigate through the interface. We also have a team of support ready to answer any questions and help you resolve any issues you may encounter when working with XTM TMS.
Thank you for your concern.
XTM International
[quote]Marinus Vesseur wrote:
This is the kind of tool that makes you wonder: have any of their programmers actually sat next to a translator to see how they work, what problems they encounter? This is unbelievably bad. I am in the middle of a large project on their SAAS and I am shocked at how far behind they are. If you have ever worked with MemoQ, switching to XTM Cloud is like going back in time about 20 years. Had I know, I would have refused the job.
Not for me. [/quote]