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What is your opinion on XTM Cloud CAT tool? | Quit with a client

September 18, 2020, 5:30 am
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Forum: XTM Cloud support
Topic: What is your opinion on XTM Cloud CAT tool?
Poster: Peter Motte
Post title: Quit with a client

I stopped working for a client after they switched to XTM Cloud.
There is a ton of reasons for that.
I think the only reason agencies use XTM, is the price; it's cheap.
But it's visually not good, it's difficult to use the TM and so on.
I struggled with it for some time, but finally gave up.
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What is your opinion on XTM Cloud CAT tool? | Your feedback on XTM and numbers

September 18, 2020, 6:05 am
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Forum: XTM Cloud support
Topic: What is your opinion on XTM Cloud CAT tool?
Poster: XTM Intl
Post title: Your feedback on XTM and numbers

[quote]Miranda Drew wrote:

One of my main clients has switched to XTM, and I cannot believe how many basic features it lacks. I cannot believe that it doesn't automatically insert numbers into the target segments - I have to copy and paste or retype! [/quote]

Hello Miranda,

thank you for your feedback.
I would just like to point out that this is supported in XTM.
Segments that only contain numbers should automatically be treated as non-translatable by XTM. They can be auto-filled and confirmed.
I suggest you get in touch with your clients to make sure that the configuration is correct in their system settings (treat non-translatable as such, without matching them against the TM).
It is also possible to customize the number auto-conversion based on locale specific rules, your client can reach out to our support team to know more.

Kind regards,
Sara Basile
Product Manager
XTM International Ltd
[url removed]
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What is your opinion on XTM Cloud CAT tool? | Thank you for your honest feedback

September 18, 2020, 6:15 am
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Forum: XTM Cloud support
Topic: What is your opinion on XTM Cloud CAT tool?
Poster: XTM Intl
Post title: Thank you for your honest feedback

[quote]Lynne Hempton wrote:

I encourage translators to inform their clients that the use of this software is counterproductive and demoralising. We are freelancers, not employees.

[/quote]

Hello Lynne,

thank you for your honest feedback. We take linguists' comments and ideas very seriously, and we do the same with all other XTM users.
The reason why we monitor and moderate this channel is exactly because we acknowledge this feedback and take action on it.
This is reflected in all the Workbench enhancements we include in every release. And this is all based on user feedback.
It would be great if you could reach out to me or our support team and share more concrete examples of how we could help you become more productive in the tool.
It can be both trough new features or through free training and webinars.

With that being said, I hope this can turn into a productive (offline) conversation.

Thank you and kind regards,
Sara Basile
Product Manager
XTM International Ltd
[url removed]
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What is your opinion on XTM Cloud CAT tool? | what about numbers in text?

September 23, 2020, 8:51 am
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Forum: XTM Cloud support
Topic: What is your opinion on XTM Cloud CAT tool?
Poster: Miranda Drew
Post title: what about numbers in text?

[quote]XTM Intl wrote:

thank you for your feedback.
I would just like to point out that this is supported in XTM.
Segments that only contain numbers should automatically be treated as non-translatable by XTM. They can be auto-filled and confirmed.

I was talking about number in the text. I translate financial statements, which are full of numbers, and there is no way to automatically insert and convert the format of numbers within text. This is absolutely a huge waste of my time that I have insert and convert them manually.....
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What is your opinion on XTM Cloud CAT tool? | Auto-conversion of numbers

September 23, 2020, 9:44 am
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Forum: XTM Cloud support
Topic: What is your opinion on XTM Cloud CAT tool?
Poster: XTM Intl
Post title: Auto-conversion of numbers

[quote]Miranda Drew wrote:
I was talking about number in the text. I translate financial statements, which are full of numbers, and there is no way to automatically insert and convert the format of numbers within text. This is absolutely a huge waste of my time that I have insert and convert them manually..... [/quote]

Thank you, Miranda.
It is also possible to configure the automatic conversion of numbers but in this case your client will have to reach out to our Support team to define which rules apply (depending on the locale specific convention).

Kind regards,
Sara Basile
Product Manager
XTM International Ltd
[url removed]
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What is your opinion on XTM Cloud CAT tool? | I can only concur with the complaints

October 1, 2020, 12:45 pm
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Forum: XTM Cloud support
Topic: What is your opinion on XTM Cloud CAT tool?
Poster: Conor Murphy
Post title: I can only concur with the complaints

A great client loves using it, but I always hope I can do the job in Trados instead and import the XLIFF file back into XTM, which is little more than a glorified file management system.

Someone above mentioned it, but one of the truly can-i-just-throw-my-PC-out-the-window moments occurs when you try and do a find and replace search, and then the find window goes blank (usually because XTM has marked that term as a misspelling (I think) and then you end up inserting your "replace" term into every blank space in the file, and there's no readily clear way of undoing what you, or better said, XTM has done.

There are some XTM folks on here making nice noises about using constructive feedback to improve the system, but it has barely improved in 5 years. Very much an anti-translator thing. Can't call it a tool, because tools are useful.

And yes,I am currently working on an XTM project. Segments are indicated as matching with segments from other file done by a different translator. Nice to know. It would be even nicer to know how those segments were translated, but the target language field is greyed out.

It's being forced to play whack-a-mole while you're trying to ice a cake.
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What is your opinion on XTM Cloud CAT tool? | Also can't believe you can't do analyses mid-job

October 2, 2020, 3:05 am
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Forum: XTM Cloud support
Topic: What is your opinion on XTM Cloud CAT tool?
Poster: Miranda Drew
Post title: Also can't believe you can't do analyses mid-job

One feature I absolutely cannot believe it does not have is the ability to do analyses mid-job (like every other CAT tool out there can do!)

I need to be able to analyze how much fuzzy and no match I have left to do, in order to be able to plan my work, how many hours I still need to do for the job (already factoring in that with XTM the job will take at least TWICE as long...)
Knowing that I've finished 30% of the total job helps me in absolutely no way. I need to be able to accurately analyse with the TM the part of the job remaining.
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What is your opinion on XTM Cloud CAT tool? | Why are spaces between words deleted in the Find window?

October 7, 2020, 5:00 am
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Forum: XTM Cloud support
Topic: What is your opinion on XTM Cloud CAT tool?
Poster: Conor Murphy
Post title: Why are spaces between words deleted in the Find window?

One of the very many frustrating aspects of XTM is how spaces between words are deleted in the Find window when you hit the Replace or Find buttons. So when trying to use XTM's clunky find and replace function, the system throws in this curve ball. So, a three step process .. Insert find term, Insert replace term, hit replace (all) button ... is thus rendered many more times complicated, i.e. type in the offending words manually and hope that XTM does not take a disliking to the spaces :(((((((((
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What is your opinion on XTM Cloud CAT tool? | A question

October 8, 2020, 2:51 am
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Forum: XTM Cloud support
Topic: What is your opinion on XTM Cloud CAT tool?
Poster: jyuan_us
Post title: A question

Are we now allowed to copy a phrase from a source segment on XTM? If not, what is the reason behind it?
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What is your opinion on XTM Cloud CAT tool? | XTM says: It would be great if you could .... share more concrete examples

October 9, 2020, 3:20 am
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Forum: XTM Cloud support
Topic: What is your opinion on XTM Cloud CAT tool?
Poster: Conor Murphy
Post title: XTM says: It would be great if you could .... share more concrete examples

If you guys could resolve the find and replace bug I described above, that would be a start.

I had a situation yesterday, when I wanted to replace all instances of "€[space]" with "€".

I copied and pasted "€[space]" into the search field and "€" into the replace find. When I hit replace, the system changed "€[space]" to "€", and so I could not perform this simple function

This meant that I had to manually search every instance of (e.g.) "€ xxx,xxx.00" with "€xxx,xxx.00" and delete the space manually.

It cost at least one hour. A ridiculous waste of time and energy, and reduces the time needed to perform a proper QA at the end. So quality suffers too.

Please fix!!!!!
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What is your opinion on XTM Cloud CAT tool? | It's not the worst...

October 9, 2020, 4:34 am
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Forum: XTM Cloud support
Topic: What is your opinion on XTM Cloud CAT tool?
Poster: Felipe Lacerda
Post title: It's not the worst...

Every single time I have to work with XTM, something inside me cries. I always tell the clients that the tool sucks and they should avoid like the plague for their own good - QA is horrible, propagation is a joke, is slow as it could be in our days, interface is messy and crashes all the time. Once in a while, they do listen to me.

Anyway, not to end my post in a negative tone, I have to admit XTM is not the worst Web-based CAT tool I've ever worked with anymore. It once was, but then the masterminds running MemoQ looked at that terrible UI, buggy and slow experience and said:

- Hold my beer.

And just surpassed XTM with MemoQWeb. Nice job, guys.

World would be 8,34% better with no XTM and MemoQ. Trust me. I did the math.
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RIP XTM Editor

October 10, 2020, 4:49 am
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Forum: XTM Cloud support
Topic: RIP XTM Editor
Poster: Samuel Murray

Hey guys

The end of an illustrious era is at hand. XTM Editor (i.e. the old XTM browser-based editor, the one with in-place fuzzy match display, pleasant colours, and predictable segment positioning) is being phased out. Soon the only option available will be XTM Workbench (i.e. the new XTM browser-based editor, with its edge hugging panes, squint promoting colour scheme, and patented "Surprise me again!" segment scrolling technology). It's happening... it's happening... soon.

I admit that it took quite a while for me to get used to the old XTM Editor, and there were always little complaints, but eventually it proved itself to be reasonably reliable, predictable, and (at least as far as web-based CAT tools go) relatively productive. The new XTM Workbench is a downgrade. Fortunately, the XTM product team have shown themselves to be responsive, so let's hope for better times to come.

My 2c
Samuel

[Edited at 2020-10-10 11:51 GMT]
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What is your opinion on XTM Cloud CAT tool? | Whitespace handling

October 12, 2020, 12:07 am
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Forum: XTM Cloud support
Topic: What is your opinion on XTM Cloud CAT tool?
Poster: XTM Intl
Post title: Whitespace handling

[quote]Conor Murphy wrote:

If you guys could resolve the find and replace bug I described above, that would be a start.

I had a situation yesterday, when I wanted to replace all instances of "€[space]" with "€".

I copied and pasted "€[space]" into the search field and "€" into the replace find. When I hit replace, the system changed "€[space]" to "€", and so I could not perform this simple function

This meant that I had to manually search every instance of (e.g.) "€ xxx,xxx.00" with "€xxx,xxx.00" and delete the space manually.

It cost at least one hour. A ridiculous waste of time and energy, and reduces the time needed to perform a proper QA at the end. So quality suffers too.

Please fix!!!!! [/quote]

Dear Conor,

thank you for your post. Not sure about the XTM version you are running but as of v12.3 (released back in April this year) Workbench supports whitespace handling, meaning that you can also keep them in Find and Replace. When you open the Find and Replace window (Alt+F is the standard shortcut), you should expand the 'Options' that you see at the bottom of the window. The last option is 'Match the count of whitespaces'. Please give it a try and let our Support team know if it doesn't work.
With a specific configuration, your client can also enable soft break handling in the target segment as well (a carriage return resulting in a new line in the target segment), but this needs to be configured from support and it is only possible as of v12.4 (released this summer).
Early next year we will be also introducing regex-based QA checks, so this will make the QA in Workbench much more flexible. Stay tuned...

PS: Check what's new in 12.5, released just today! The release notes will come out today: [url removed]

Sara Basile
Product Manager
XTM International Ltd
[url removed]
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What is your opinion on XTM Cloud CAT tool?

October 13, 2020, 4:00 am
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Forum: XTM Cloud support
Topic: What is your opinion on XTM Cloud CAT tool?
Poster: Conor Murphy



[Edited at 2020-10-13 11:01 GMT]
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What is your opinion on XTM Cloud CAT tool? | Whitespace handling

October 13, 2020, 4:02 am
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Forum: XTM Cloud support
Topic: What is your opinion on XTM Cloud CAT tool?
Poster: Conor Murphy
Post title: Whitespace handling

"Dear Conor,

thank you for your post. Not sure about the XTM version you are running but as of v12.3 (released back in April this year) Workbench supports whitespace handling, meaning that you can also keep them in Find and Replace. When you open the Find and Replace window (Alt+F is the standard shortcut), you should expand the 'Options' that you see at the bottom of the window. The last option is 'Match the count of whitespaces'. Please give it a try and let our Support team know if it doesn't work.
With a specific configuration, your client can also enable soft break handling in the target segment as well (a carriage return resulting in a new line in the target segment), but this needs to be configured from support and it is only possible as of v12.4 (released this summer).
Early next year we will be also introducing regex-based QA checks, so this will make the QA in Workbench much more flexible. Stay tuned...

PS: Check what's new in 12.5, released just today! The release notes will come out today: [url removed]

Sara Basile
Product Manager
XTM International Ltd
[url removed] "

__________________________________

Thanks Sara,

The "Match the count of whitespaces" button seems to work in that regard. But is this not merely a workaround for a problem that XTM creates? Why kill the spaces in a search term by default. When I copy and paste a search term, in 95% of cases that will be the term I want to search. I can delete spaces/edit the term if I wish, but that would, as for any user, only be the exception.

Also, why not have the Options appear by default in the find and search window? It would at least be one less button to click.

Again thanks for your feedback, but the prevailing impression is that the translator was very much secondary in the development process behind XTM.

[Edited at 2020-10-13 11:03 GMT]
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What is your opinion on XTM Cloud CAT tool? | Thank you for your feedback

October 13, 2020, 5:15 am
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Forum: XTM Cloud support
Topic: What is your opinion on XTM Cloud CAT tool?
Poster: XTM Intl
Post title: Thank you for your feedback

[quote]Conor Murphy wrote:

Again thanks for your feedback, but the prevailing impression is that the translator was very much secondary in the development process behind XTM. [/quote]

Dear Conor,

thank you again for your feedback, first of all I am glad that you could reach the result you were aiming at.
As for the handling of whitespaces, this is actually something we wanted to treat very carefully. We see very often issues coming from unwanted pasted characters, and additional white spaces are often the cause. It is important for us to avoid the case where the user replaces all occurrences with whitespaces that were not supposed to be there (often happening with copy & paste). Hence we show this as a separate option.
It is also something that other tools handle similarly.

I appreciate your feedback on the user experience, we will think about the possibility to display the full window by default. For many linguists however it is also important that additional windows or options don't hide the main working area, hence we decided for now to only show the minimum information by default.

Thank you again for your honest feedback and I would just like to ensure you that we are putting a lot of focus on linguists' feedback when enhancing Workbench. It represents actually our only source of truth.
Over the next 3-4 releases Workbench will include a lot of features that have been requested by linguists over the past years. I hope that everyone on this channel will have the opportunity to test them.

Thank you again and kind regards,

Sara Basile
Product Manager
XTM International Ltd
[url removed]
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What is your opinion on XTM Cloud CAT tool? | Any way to change the position of the TM match window?

October 15, 2020, 1:53 pm
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Forum: XTM Cloud support
Topic: What is your opinion on XTM Cloud CAT tool?
Poster: Katrin Braams
Post title: Any way to change the position of the TM match window?

Is there any way to change the position of the TM match window? I find it very inconvenient in the lower left corner of the screen, as it is difficult to keep in view while typing. In my opinion it would be better to have this window in the lower right corner of the screen, i. e. underneath the target text.

Also, how can I copy source to target? Alt + insert does not work.

Thanks in advance.
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What is your opinion on XTM Cloud CAT tool? | Change the layout of your docked panel

October 15, 2020, 11:56 pm
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Forum: XTM Cloud support
Topic: What is your opinion on XTM Cloud CAT tool?
Poster: XTM Intl
Post title: Change the layout of your docked panel

[quote]Katrin Braams wrote:

Is there any way to change the position of the TM match window? I find it very inconvenient in the lower left corner of the screen, as it is difficult to keep in view while typing. In my opinion it would be better to have this window in the lower right corner of the screen, i. e. underneath the target text.

Also, how can I copy source to target? Alt + insert does not work.

Thanks in advance. [/quote]

Hello Katrin,

thank you for posting your question.
As of v12.4 it is possible to 'drag and drop' each part of the docked panel as you prefer. Just click on the name of the tab you want to move, for example Matches, and you can drag it to the place you wish (left, right, bottom, top) and then drop it. You will see a light blue line once the tab can be 'dropped' and placed in the new position. This information is available on our user manual (12.4) on page 252, 253. [you can download the manual for your version by clicking on the ? icon in the black ribbon on your Task view. The most up to date version is accessible also on our website at [url removed] ]

Additionally, as of v12.5, released this week, it is possible to open these panels in a new browser window, in case you want to keep less information on your main screen (and you work with two screens). You can decide what to move, it doesn't have to be all panels.
Refer to our new Knowledge articles:
[url removed]
[url removed]

As for the shortcuts, it might be that something different is set. In Workbench, go to Settings - Shortcuts and search for "Copy source text to target text" under "Translation/Target". The standard shortcut is Alt + Insert.
If you have troubles with any of these settings, feel free to reach out to our Support team, we will be happy to help ( [email removed] )

Kind regards,
Sara Basile
Product Manager
XTM International Ltd
[url removed]
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What is your opinion on XTM Cloud CAT tool? | Grey screen issues

October 21, 2020, 6:44 am
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Forum: XTM Cloud support
Topic: What is your opinion on XTM Cloud CAT tool?
Poster: Conor Murphy
Post title: Grey screen issues

[quote]XTM Intl wrote:

[quote]Conor Murphy wrote:

Again thanks for your feedback, but the prevailing impression is that the translator was very much secondary in the development process behind XTM. [/quote]

Dear Conor,

thank you again for your feedback, first of all I am glad that you could reach the result you were aiming at.
As for the handling of whitespaces, this is actually something we wanted to treat very carefully. We see very often issues coming from unwanted pasted characters, and additional white spaces are often the cause. It is important for us to avoid the case where the user replaces all occurrences with whitespaces that were not supposed to be there (often happening with copy & paste). Hence we show this as a separate option.
It is also something that other tools handle similarly.

I appreciate your feedback on the user experience, we will think about the possibility to display the full window by default. For many linguists however it is also important that additional windows or options don't hide the main working area, hence we decided for now to only show the minimum information by default.

Thank you again for your honest feedback and I would just like to ensure you that we are putting a lot of focus on linguists' feedback when enhancing Workbench. It represents actually our only source of truth.
Over the next 3-4 releases Workbench will include a lot of features that have been requested by linguists over the past years. I hope that everyone on this channel will have the opportunity to test them.

Thank you again and kind regards,

Sara Basile
Product Manager
XTM International Ltd
[url removed] [/quote]

Hi Sara,

Using my PC, in the Tasks Screen, when I click on an active task, the new screen (Workbench?) opens, but remains grey.

Using my laptop, I successfully opened the task. Any possible reason why the PC (which was working this morning) might not be able to do so right now?

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What is your opinion on XTM Cloud CAT tool? | Re: Grey screen issues

October 21, 2020, 7:31 am
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Forum: XTM Cloud support
Topic: What is your opinion on XTM Cloud CAT tool?
Poster: XTM Intl
Post title: Re: Grey screen issues

[quote]

Hi Sara,

Using my PC, in the Tasks Screen, when I click on an active task, the new screen (Workbench?) opens, but remains grey.

Using my laptop, I successfully opened the task. Any possible reason why the PC (which was working this morning) might not be able to do so right now?

[/quote]

Hi Conor,

it might be just a glitch or an issue that our Support team will need to look at.
Kindly reach out to [email removed]

Many thanks,

Sara Basile
Product Manager
XTM International Ltd
[url removed]
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